If you encounter a problem when trying to use your license, here's what you should do: First, make sure you have a valid copy of your license. Even if you have the original e-mail that contained your license file, you should get a fresh copy as the format may have changed. Follow these instructions to have it sent again:

Web FORUM Topic: I've lost my license, what do I do

Once you are sure that you have a current copy of the license, you must install the license. Remember, though, that you must first have the trial version of AbsoluteTelnet installed on a computer before installing the license. To install the license, just follow the instructions in the e-mail accompanying the license file.