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TOPIC: Send to Serial Port printing
#2909
Send to Serial Port printing 4 Years, 9 Months ago  
When using this option I am receiving two error messages:

"Could not configure serial portIncorrect function"
"Could not configure serial timeoutsIncorrect function"


Once I've hit "Ok" on each of the error windows, the print jobs completes without issue.

Any thoughts on how to prevent these errors from appearing?

Thanks
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#2910
Re:Send to Serial Port printing 4 Years, 9 Months ago  
What version of Windows and what version of AbsoluteTelnet?

Brian
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#2911
Re:Send to Serial Port printing 4 Years, 9 Months ago  
Its happening on a few machines, using both Windows 7 and XP

All users have Version 9.53
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#2912
Re:Send to Serial Port printing 4 Years, 9 Months ago  
The issue is likely due to system-wide issues with the serial port. Can you determine if there is any consistency among the problem machines regarding which type of serial port (Built-in, USB-to-Serial, driver version, etc)

Please try the following and le me know if either helps:

1. Disable/Enable the serial port in device manager. Restart Absolute and try again.
2. Make sure you have the latest driver (USB Serial Adapaters are bad about this) Restart Absolute and try again.


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#2913
Re:Send to Serial Port printing 4 Years, 9 Months ago  
Disabling and enabling the port worked. After doing this, it printed without the error messages displaying.

But, when I rebooted the machine, the errors reappeared.

Also, the latest driver is installed.

Thanks
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#2914
Re:Send to Serial Port printing 4 Years, 9 Months ago  
Another thing I'd like you to try.....

There are two ways you can connect to a serial port. One is as a printer like you're doing. The other is as a serial terminal. These two methods use slightly different methods of connecting to the serial port, so I want to see if both will fail with the same error you're getting. So, configure a new AbsoluteTelnet connection file like this:

1. File->New Connection File
2. On the 'connection' tab, choose 'Direct to COM'
3. Choose the port number, but don't use 'configure port', at least not yet
4. CLick 'OK'
5. Choose File->Connect if it did not already try to connect

Does it connect or give the same error message?
If it fails with the same message, try the following:

6. Choose 'Configure Port' on Options->Properties->Connection->DirectToCom and change the connection speed to 9600
7. Click OK back out to the terminal
8. Try to connect again.

Did it fail?
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#2915
Re:Send to Serial Port printing 4 Years, 9 Months ago  
I received the same messages trying to connect using this method at both speeds.
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#2916
Re:Send to Serial Port printing 4 Years, 9 Months ago  
Resorting to Google now....

Try disabling flow control through device manager. Unfortunately, I am unable to provide exact steps for this.
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#2917
Re:Send to Serial Port printing 4 Years, 9 Months ago  
Can you determine if there is any consistency among the problem machines regarding which type of serial port (Built-in, USB-to-Serial, etc)
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#2918
Re:Send to Serial Port printing 4 Years, 9 Months ago  
I changed the flow control to "None" in the device manager and the error still appeared. If disabling is different than changing it to none, let me know and I'll figure out how to do that.

This is happening on machines with different set ups. The 3 I'm using as test machines are set up as follows:

XP with built in serial

Win7 with serial to USB

Win7 with built in.
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#2920
Re:Send to Serial Port printing 4 Years, 9 Months ago  
still researching... sorry for the delay.
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#2921
Re:Send to Serial Port printing 4 Years, 9 Months ago  
Thanks.
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#2924
Re:Send to Serial Port printing 4 Years, 9 Months ago  
Still no luck. I cannot reproduce the issue.

Would you be interested in trying out a debug version so I can get more information back about the internals of what is going on?

Thanks,

Brian
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#2926
Re:Send to Serial Port printing 4 Years, 9 Months ago  
That would be great. Please let me know what I need to do.

Thanks
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